About Heartsabustin

I am Erin, and I love to make handcrafted jewelry from sterling silver, bronze, and unique semi-precious gemstones. I am in Wilmington, NC, on the beautiful Cape Fear Coast, and I have been metalsmithing for about 5 years. I am self-taught, and I love what I do tremendously. I have been selling on Etsy for 8 years - before I was a metalsmith, I created beautiful beaded creations using stones and sterling silver. I work alone - all the creations you see have been personally fabricated by me, from raw materials to finished product. I wouldn't have it any other way.

If you have any questions, you can always contact me at ebhappyapple@gmail.com, or you can find me on my social media accounts:

Twitter: www.twitter.com/heartsabustin

Instagram: www.instagram.com/heartsabustin

Pinterest: www.pinterest.com/heartsabustin

I always welcome custom order requests - please feel free to contact me. There is an online chat feature, and if I'm not currently online, I will respond as quickly as possible. 

Ready to ship items:

Ready to ship jewelry will be shipped within one to two business days. All items arrive in a gift box with a ribbon, suitable for gift giving. If you need to send a gift, I am happy to include a card with your message hand written on it. 

Made to Order Items:

Made to order items are usually finished within one to two business days. In the even I have to order raw materials, I will contact you. All items are sent in a gift box with a ribbon, suitable for gift giving. I am happy to include a card with a hand written message if I am sending it directly to the recipient. Custom orders require 100% upfront payment. 


I will do layaway payments. The payments must be made in no more than 2 or 3 installments in 6 weeks or less. If a payment is missed, your funds are refunded and layaway is no longer an option - all items must be paid in full, up front. 

Return Policy:

If you are not satisfied with your purchase, please let me know! I always do my best to try to fix what I can, and if you want to return the item, it helps me if I know the item is being returned. Any refund will be issued after I receive the item in the same excellent condition in which it was sent. Return notices from the customer must be received within 10 days of purchase. Any item returned without prior notification will be subject to a 30% restocking fee. 

Custom orders that have been personalized are not returnable, as I can not resell them. This includes any hand stamping of names, dates, or special messages. Custom orders that need to be resized may be sent back for alteration. 

Tarnish and natural patina will not be valid reasons for return. Metals will acquire different colors due to natural patination and your body chemistry over time. 

Lost Packages:

If an item is well and truly lost, or if your package arrives empty, please get in touch with me as soon as possible. We may be able to file insurance, particularly for more expensive items. I can't refund you if I don't know about a lost package. If it is possible, I will try to replace the item. In the case of a one of a kind piece, I will refund all money. 

If you are an international buyer, please be aware packages can take 6 - 8 weeks or longer to arrive. I am a US seller - I DO NOT collect VAT or other customs taxes. Those are payable at your customs offices at the time of pick up, and I do not have any control over those taxes. I also WILL NOT mark a package as a gift - it is illegal, and I will not do it (unless it really is a gift being sent directly to the recipient).